Privacy Policy
How Arrow Ways LLC collects, uses, and protects information gathered through arrowways.com and in the course of our consulting and staffing engagements.
Introduction.
Arrow Ways LLC (“Arrow Ways,” “we,” “us,” or “our”) provides embedded engineering consulting and technical staffing services to clients in the Automotive & EV, Aerospace & Defense, Medical Devices, and Industrial Equipment sectors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit arrowways.com (the “Site”), engage with our AI assistant, submit an inquiry, apply for a role, or otherwise interact with us.
By using the Site, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Site.
Legal review required. This document is a working draft. It should be reviewed by qualified legal counsel before publication to confirm accuracy, completeness, and compliance with applicable law (including any state, federal, or international privacy regimes that apply to Arrow Ways’ operations) before it goes live.
Information We Collect
Information you provide directly
- Contact and inquiry information — name, company, job title, email address, phone number, and message content submitted through contact forms, consultation requests, or email.
- Talent and engagement information — resumes, work history, certifications, and related materials submitted by engineers or candidates seeking placement.
- Business development information — details shared during scoping calls, proposal discussions, or SOW negotiations with prospective or existing clients.
Information collected automatically
- Usage data — pages viewed, time on page, referring URL, and general navigation patterns, collected via [TBD: analytics provider, e.g., Google Analytics].
- Device and log data — IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies — see Cookies & Tracking Technologies below.
Open item: Confirm the full list of data fields actually captured by the live contact forms, career/application forms, and any newsletter or resource-download forms before publishing.
How We Use Information
We use the information we collect to:
- Respond to inquiries and schedule consultations
- Evaluate and match engineering talent to client engagements
- Prepare proposals, statements of work, and related business documents
- Operate, maintain, and improve the Site and its content
- Send updates, insights, or communications you have requested
- Comply with legal, contractual, and regulatory obligations
- Detect, prevent, and address fraud, security, or technical issues
We do not sell personal information.
Cookies & Tracking Technologies
The Site may use cookies and similar technologies to support core functionality, remember preferences, and understand how visitors use the Site.
| Category | Purpose | Examples |
|---|---|---|
| Essential | Required for the Site to function | [TBD] |
| Analytics | Understand visitor behavior and improve content | [TBD] |
| Functional | Remember preferences (e.g., chatbot session state) | [TBD] |
You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site, including the Telum AI assistant.
Open item: A cookie banner / consent mechanism has not yet been confirmed as implemented. If one is added, this section and the table above should be updated to match the actual cookie categories and vendors in use.
Our AI Assistant (Telum AI)
ArrowWays.com features an AI-powered assistant, Telum AI, that helps visitors navigate our capabilities, industries, and services. When you interact with Telum AI:
- Your questions and messages are processed to generate a response and may be temporarily retained to improve the assistant’s accuracy and relevance.
- Please avoid sharing sensitive personal information, proprietary client data, or confidential business details in the chat, as conversations are not a substitute for a secure client channel.
- Telum AI is provided for informational purposes and does not constitute engineering, legal, or business advice.
Open item: Confirm the underlying model/vendor powering Telum AI, whether conversation logs are stored, retention period, and whether any third party processes this data, then update this section with accurate specifics.
How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- Service providers — vendors who support Site hosting, analytics, communications, or the Telum AI assistant, bound by confidentiality and data protection obligations.
- Client engagements — with client organizations when necessary to evaluate or place engineering talent, and only as needed to support the engagement.
- Legal and safety — where required by law, regulation, legal process, or to protect the rights, property, or safety of Arrow Ways, our clients, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
Open item: List named subprocessors/vendors (hosting provider, analytics tool, email platform, AI chatbot vendor, applicant tracking system if any) once confirmed, per Arrow Ways’ standing rule against naming unconfirmed partners.
Data Security
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the nature of our relationship with you.
Open item: Define concrete retention periods (e.g., candidate resumes, contact form submissions, chatbot logs) once internal data-handling practices are finalized.
Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, which may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal exceptions
- Opt out of certain communications or marketing
- Object to or restrict certain processing
To exercise any of these rights, contact us using the information in Contact Us. We will respond in accordance with applicable law.
Open item: Confirm which state/federal privacy statutes apply to Arrow Ways’ operations (based on where clients, candidates, and Site visitors are located) so rights language reflects actual legal obligations rather than generic boilerplate.
Job Applicants & Engineering Talent
If you submit a resume or application for consideration on an engagement, we use the information you provide to evaluate your qualifications, match you to relevant client opportunities, and communicate with you about potential placements. We may retain your information to consider you for future opportunities unless you ask us to remove it.
Children’s Privacy
The Site is intended for business audiences and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
International Users
Arrow Ways is based in Kansas City, Missouri, USA, and the Site is operated from the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised Policy on this page with an updated “Last updated” date. Material changes will be communicated as appropriate.